The Family Program Coordinator works with the Director of Programming to support the Scholar families participating in Generation Hope’s Children’s Program and is responsible for case management and program coordination to ensure Generation Hope Scholars are participating in healthy mentoring relationships, are on track to graduation, and are receiving parenting support. The Family Program Coordinator is also responsible for case management for the children (ages 1-3) of the Scholars on his/her caseload, ensuring that the children are receiving appropriate early developmental support, literacy curriculum, and social-emotional support. The Family Program Coordinator is responsible for providing involved support to a caseload of 10-15 Scholar families and planning monthly Parenting Support groups for families in specific geographic cohorts. Providing support for ongoing program activities, conducting research on possible community partners, assisting with program evaluation, and communicating program progress are all functions of this position. S/he also represents Generation Hope to nonprofit partners, students, donors and various other constituent groups. The Family Program Coordinator should have a solid track record in working with youth and children, provide outstanding customer service, be an enthusiastic professional, and be able to build relationships with internal and external customers.
Case management and Program Support
Support a caseload of 10-15 Generation Hope Scholar Families, providing case management including, but not limited to:
Monthly parenting-focused home visits utilizing provided curriculum
Assistance with navigating the college system, such as financial aid and transferring to a 4-year school
Making referrals for Scholars and assisting them in accessing government and community services
Providing emotional support
Helping Scholars access needed resources for their children
Providing assistance in ensuring that children are receiving high-quality early childhood education
Supervise and support the mentoring relationships within caseload, including addressing areas of conflict or challenge among Scholars and their mentors (i.e. Sponsors) in a productive, sensitive way that maintains and improves the Scholar/Sponsor relationship
Work directly with Resource Families to advocate for the needs of Scholars and their children and help the Resource Family meet those needs
Maintain accurate program records through program database (as well as hard copy) to ensure thorough program evaluation
Working with the Director of Programming, select new class of Next Generation Academy Scholars each year
Plan and execute monthly Parenting Support Groups for Scholar families in two geographic cohorts
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Other duties as assigned.
WE ARE LOOKING FOR A HARDWORKING, INNOVATIVE, COLLABORATIVE INDIVIDUAL WHO THRIVES IN A FAST PACED ENVIRONMENT. THE SUCCESSFUL CANDIDATE WILL HAVE THESE QUALITIES/QUALIFICATIONS:
● Bachelor’s degree
● At least 1 year experience working with youth
● At least 2 years experience working with young children and/or their parents, preferably in a setting focusing on early literacy
● Access to a vehicle to get to sites around the D.C. metro area on a regular basis
● Experience with data entry
● Personal qualities of honesty, credibility, and dedication to the mission and values of Generation Hope.
● Ability to make people feel comfortable and create rapport
● Excellent communication skills, including writing, proof reading skills, and speaking
● Fantastic customer service ethic and high expectations for quality
● Motivated and able to work independently as well as with a team.
● Willingness to take initiative
● Record-keeping, organization, and event planning skills
● Willingness to adjust hours to accommodate the needs and schedules of Scholars and their children
● Must be available for special events and training, which may occur on evenings and weekend
● Demonstrated ability to multi-task, manage concurrent processes/projects, and focus on the small but important details in all projects while keeping the bigger picture in mind
● Excellent office and computer skills. Proficiency in Microsoft Office is required.
● Able to establish and maintain cooperative professional relationships with colleagues,
donors, volunteers and the public
● Counseling and/or case management experience a plus
● Experience facilitating or co-leading workshops/trainings a plus
● Bilingual Spanish/English a plus
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