Position: The Program Coordinator works with the Director of Programming to support Generation Hope’s Scholar Program and is responsible for case management and program coordination to ensure Generation Hope Scholars are participating in healthy mentoring relationships and are on track to graduation. The Program Coordinator is responsible for providing involved support to a caseload of 20 teen parents attending colleges across the D.C. metro area and assisting with the organization of program activities. Providing support for ongoing program activities, conducting research on possible community partners, assisting with program evaluation, and communicating program progress are all functions of this position. S/he also represents Generation Hope to nonprofit partners, students, donors and various other constituent groups. The Program Coordinator should have a solid track record in working with youth, provide outstanding customer service, be an enthusiastic professional, and be able to build relationships with internal and external customers.
Responsibilities: Case management
● Support a caseload of 20 Generation Hope Scholars, providing case management including, but not limited to:
o Academic planning
o Assistance with navigating the college system, such as financial aid and transferring to a 4-year school
o Making referrals for Scholars and assisting them in accessing government and community services
o Providing emotional support
● Supervise and support the mentoring relationships within caseload, including addressing areas of conflict or challenge among Scholars and their mentors (i.e. Sponsors) in a productive, sensitive way that maintains and improves the Scholar/Sponsor relationship
● Maintain accurate program records through program database (as well as hard copy) to ensure thorough program evaluation
● Work with the Director of Programming to select new Scholar class each year
● Assist with organizing and planning various program events, such as field trips, social events, and trainings
● Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
● Other duties as assigned.
WE ARE LOOKING FOR A HARDWORKING, INNOVATIVE, COLLABORATIVE INDIVIDUAL WHO THRIVES IN A FAST PACED ENVIRONMENT. THE SUCCESSFUL CANDIDATE WILL HAVE THESE QUALITIES/QUALIFICATIONS:
● Bachelor’s degree
● At least 1 year experience working with youth
● Experience with data entry
● Excellent communication skills, including writing, proof reading skills, and speaking
● Fantastic customer service ethic and high expectations for quality
● Motivated and able to work independently as well as with a team.
● Willingness to take initiative
● Record-keeping, organization, and event planning skills
● Willingness to adjust hours to accommodate the needs and schedules of Scholars
● Access to a vehicle to get to sites around the D.C. metro area on a regular basis
● Must be available for special events and training, which may occur on evenings and weekends
● Demonstrated ability to multi-task, manage concurrent processes/projects, and focus on the small but important details in all projects while keeping the bigger picture in mind
● Excellent office and computer skills. Proficiency in Microsoft Office is required.
● Able to establish and maintain cooperative professional relationships with colleagues, donors, volunteers and the public
● Personal qualities of honesty, credibility, and dedication to the mission and values of Generation Hope.
● Experience facilitating or co-leading workshops/trainings a plus
● Counseling and/or case management experience a plus
● Bilingual (Spanish/English) a plus
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